This Privacy Policy explains how e-travel-authorization.uk (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you use our website and services.
We are an independent private service providing assistance with UK Electronic Travel Authorisation (ETA) applications. We are not affiliated with, endorsed by, or part of the UK Government or the Home Office.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
The website e-travel-authorization.uk is operated by:
Company: GOVA
Registered address: 10 Rue de Penthièvre, 75008 PARIS – FRANCE
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller for the personal information we collect through our website and services.
2. Personal Information We Collect
Depending on how you use our website and services, we may collect the following categories of personal information.
Contact Information
This may include:
- Full name
- Email address
- Telephone number
- Residential address
Passport and Travel Information
When you use our ETA application assistance service, we may collect information necessary to process or assist with your application, including:
- Full name
- Date of birth
- Nationality
- Passport number
- Passport issue and expiry dates
- Passport information and copies or images
- Travel-related information
- Information required as part of the UK ETA application process
We only request information that is necessary to provide the service you have requested.
Payment Information
When you purchase our services, information relating to your payment may be processed.
Payments may be handled through third-party payment service providers. We do not intend to store complete payment card details on our own systems where payments are processed securely by an external payment provider.
The applicable payment provider may process your payment information according to its own privacy policy and security procedures.
Technical, Analytics and Cookie Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website interactions
- Cookie identifiers and similar technologies
This information may be used to operate the website, maintain security, understand how visitors use our services and improve website performance.
Further information about our use of cookies is available in our Cookie Policy.
3. How We Use Your Information
We may use your personal information to:
- Provide our UK ETA application assistance service
- Review information submitted as part of an application
- Communicate with you regarding your application or order
- Process payments and maintain transaction records
- Provide customer support
- Detect and prevent fraud, misuse or security incidents
- Comply with legal and regulatory obligations
- Maintain and improve our website and services
- Analyse website traffic and performance
- Establish, exercise or defend legal claims where necessary
We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.
4. Legal Basis for Processing
Under applicable data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
Performance of a contract: processing is necessary to provide the service you have purchased or requested.
Legal obligations: processing is necessary for us to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests: processing is necessary for our legitimate business interests, such as operating and securing our website, preventing fraud and improving our services, provided those interests do not override your rights and freedoms.
Consent: where required, we may ask for your consent before processing information for a particular purpose, including certain cookies or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time.
5. UK ETA Applications
Our service is intended to assist customers with the UK Electronic Travel Authorisation application process.
In order to provide this service, information supplied by you may need to be used to prepare, review or facilitate the submission of an ETA application.
The UK Government and Home Office process ETA application information according to their own legal obligations and privacy practices. Their processing of your information is separate from the processing carried out by our company.
We are an independent private service and are not part of the UK Government, Home Office or GOV.UK.
Applicants may also apply for an ETA directly through the official UK Government service.
6. Who We Share Information With
We do not sell your personal information.
Although our company is responsible for providing our service, it may be necessary for information to be processed by third-party service providers that support the operation of our website and business.
These may include:
- Payment processors
- Website and server hosting providers
- Email and communications providers
- Website analytics providers
- IT and security providers
- Professional advisers where necessary
- Government authorities where necessary to provide the requested service or where required by law
Third-party service providers are only permitted to process information for the relevant purposes and subject to applicable data protection requirements.
7. Data Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Because passport and identity information is particularly sensitive, access to application information should be limited to persons who require it to provide the requested service.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and satisfying legal, accounting, tax, security and dispute-resolution requirements.
Our retention periods may differ depending on the type of information involved.
ETA application and passport information: 2 years
Customer and order information: 2 years
Accounting and transaction records: retained for the period required by applicable law.
Analytics and cookie information: retained according to the settings and retention periods of the relevant analytics services.
When personal information is no longer required, we will delete or anonymise it where appropriate.
9. International Data Transfers
Some service providers used to operate our website or provide our services may process information outside the United Kingdom.
Where personal information is transferred internationally and data protection law requires safeguards for that transfer, we will take appropriate measures to ensure that the information remains adequately protected.
These measures may include relying on applicable adequacy regulations or appropriate contractual safeguards.
10. Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve our services.
Some cookies are essential to the operation of the website. Other cookies, including certain analytics or advertising cookies, may require your consent.
Where required, you can accept or reject non-essential cookies through our cookie consent system.
For further details, please see our Cookie Policy.
11. Your Data Protection Rights
Depending on the applicable data protection legislation and the circumstances, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request the transfer of your information where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us at:
contact@e-travail-authorization.uk
We may need to verify your identity before responding to a request involving personal information.
12. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can investigate your concern.
Where UK data protection law applies, you may also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
13. Third-Party Websites
Our website may contain links to third-party websites, including official UK Government websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Children’s Privacy
Our services are not intended to be purchased independently by children.
Where an ETA application is made for a minor, the information should be provided by a parent, legal guardian or other person authorised to act on the child’s behalf.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.
The latest version will always be published on this page, together with the date on which it was last updated.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
Independent service notice: e-travel-authorization.uk is an independent private service providing assistance with UK ETA applications. We are not affiliated with, endorsed by, or part of the UK Government, the Home Office or GOV.UK.